You can contact us in many ways. The simplest is using a web based form to send an email to us (click on the email address below) or just emailing us. You can also contact us by phone, or irc, twitter, SMS, or via usenet news. Email uses a ticketing system so you get a response email automatically and the conversation is logged. Please ensure you include the reference in the subject when replying to ensure we can track your enquiry.
We endorse digital security and are happy to receive PGP encrypted emails. We also sign electronic documents that we email using PGP. Please see our PGP keys for more details.
|Sales||033 33 400 222||01344 400222|
|Accounts||033 33 400 666||01344 400666|
|Support||033 33 400 999||01344 400999|
IRC - real time chat
Twitter, Facebook and RSS Feeds
If you have comments on the web pages or suggestions for improvements or new knowledge base pages, please email firstname.lastname@example.org
Our press office can be contacted at and 01344 400888 (do not send spam, see below)
If you need to contact us out of office hours we suggest email or irc as staff monitor email and irc on an informal basis evenings and weekends. Note that we record calls.
Ideas and Suggestions
We welcome feedback and suggestions from our customers. We have a separate website where you can suggest ideas regarding our products and services. You can also comment on other ideas that are there. For more information please visit our Ideas site.
0333340 and 0555540 numbers are not premium rate or revenue making numbers. 055 are corporate numbers belonging to Andrews & Arnold Ltd. 03 are new UK wide numbers. You should be able to call them from any line, but if you have problems please do let us know, and you can call Bracknell (01344) followed by the last 6 digits for any of our numbers. OFCOM dictate that UK wide 03 numbers must be charged at the same price and included in the same call packages as 01 and 02 numbers.
We publish SIP URIs as well as phone numbers. If you have a SIP device that supports SRV records and a-law, that should work as a means to call us. Using a SIP URI would typically have no additional cost or call billing record from a telco (you may pay for Internet traffic usage). We believe it also bypasses the requirements for logging under the Data Retention Directive. It is not, however, encrypted.
Do not call or email us for marketing or in any way trying to sell us anything unless we have specifically asked you to call or email. All of our numbers are listed in the Telephone Preference Service, and all of the email addresses are classified as an individual subscriber for the purposes of The Privacy and Electronic Communications (EC Directive) Regulations 2003. We report all such calls and emails to the ICO and may pursue damages claims for breaches of these regulations.
We do however offer a legal way for you to send marketing emails to these addresses. We offer, as a service, informal advice (i.e. we are not lawyers) on the Privacy and Electronic Communications Regulations for a fee of £50+VAT. All you have to do to request this service is send an unsolicited marketing email to us and we will advise you on PECR and the meaning of "individual subscriber", then we invoice you £50+VAT. Please consider if you want this service before emailing us. As you have no other lawful reason for sending such an email we can validly assume such emails are a request to take this chargeable service from us and entering in to an enforceable contract for such service. If we waste our time giving you advice and it turns out you were just unlawfully emailing us, we will consider the loss of the £50+VAT fee for our service to be the damages in a claim for the unlawful email in accordance with the PECR. Either way - send us junk mail and you get a bill for £50+VAT following by a county court claim - is it really worth it? You can also request chargeable consultancy by emailing email@example.com