You can contact us in many ways. The simplest is using a web based form to send an email to us (click on the email address below) or just emailing us. You can also contact us by phone, or irc, twitter, SMS, or via usenet news. Email uses a ticketing system so you are sent an immediate automated response email with a ticket reference, and the conversation is logged. Please ensure you include the reference in the subject when replying to ensure we can track your enquiry.
We endorse digital security and are happy to receive PGP encrypted emails. We also sign electronic documents that we email using PGP. Please see our PGP keys for more details.
|Sales||9am-5pm, Mon-Fri||033 33 400 222||01344 400222|
|Accounts||9am-5pm, Mon-Fri||033 33 400 666||01344 400666|
|033 33 400 999||01344 400999|
You may see a "Questions" box, bottom right of our web pages during normal hours. This can be used to contact staff via a web chat. Chats are recorded.
IRC - real time chat
Out of Hours Support
Staff are often available on irc during evenings and weekends. Staff are also on-call for any major outages or emergencies affecting all customers. If you suspect a major outage affecting multiple customers then please see our MSO page.
Press office - Press comment, TV and radio interviews.
Our press office can be contacted at
and 01344 400888 (do not send spam or make junk calls, see below).
This is not an email / number for sales/support/etc.
Please let us know if you need live TV interviews from our director on Internet related topics. We can provide interviews via Skype or similar from Bracknell studio with Full HD cameras, or (for expenses) go to a studio.
Note TV/Radio interviews given on basis that we can publish the broadcast interview and that A&A acknowledged on interview.
Twitter, Facebook and RSS Feeds
If you have comments on the web pages or suggestions for improvements or new knowledge base pages, please email firstname.lastname@example.org
If you need to contact us out of office hours we suggest email or irc as staff monitor email and irc on an informal basis evenings and weekends. Note that we record calls.
Ideas and Suggestions
We welcome feedback and suggestions from our customers. We have a separate website where you can suggest ideas regarding our products and services. You can also comment on other ideas that are there. For more information please visit our Ideas site.
0333340 and 0555540 numbers are not premium rate or revenue making numbers. 055 are corporate numbers belonging to Andrews & Arnold Ltd. 03 are new UK wide numbers. You should be able to call them from any line, but if you have problems please do let us know, and you can call Bracknell (01344) followed by the last 6 digits for any of our numbers. OFCOM dictate that UK wide 03 numbers must be charged at the same price and included in the same call packages as 01 and 02 numbers.
We publish SIP URIs as well as phone numbers. If you have a SIP device that supports SRV records and a-law, that should work as a means to call us. Using a SIP URI would typically have no additional cost or call billing record from a telco (you may pay for Internet traffic usage). We believe it also bypasses the requirements for logging under the Data Retention Directive. It is not, however, encrypted.
We do not wish to receive any marketing emails, calls, texts, tweets, LinkedIn messages, letters or any other communication medium. We have a policy of not buying from anyone sending such. Our numbers are listed in the TPS and FPS. We offer to spell check marketing emails, and a call recording service for marketing calls, for £50+VAT which you can request simply by sending a marketing email to any of our email addresses or making a marketing call to one of our numbers. Given that such calls would otherwise be unlawful we reasonably assume such calls are an agreement to this contractual offer.