aa.net.uk Broadband - Broadband you can work with

Skip to Navigation / Skip to Content

Telecoms support

Voice over IP works over IP, so you need to ensure your internet connection is working reliably in order to be able to make and receive calls via our VoIP services. If there is any issue with your internet service, please resolve these first.

You can test your service is working by calling the test number 17070. This reads back your login and number (usually the same thing). If you can call this then you have a connection to us. If you cannot call out to normal phone numbers, please contact support.

Telephone033 33 400 99903 numbers cost the same to call as 01 and 02 numbers
SMS01344 400 999Yes, you can send text messages to normal phone numbers. Can be used to report Major service outages.
Emailsupport@aa.net.ukHandled by a ticketing system which should reply immediately. Please ensure the ticket number is quoted in any replies you send.
ircirc://irc.z.je/A&AInteractive text chat - how to use irc.
You can use irc://6.irc.z.je/A&A instead if you have IPv6 connectivity.
usenetuk.net.providers.aaispSupport staff often read the newsgroup if you have a more general query that is not urgent, especially if of interest to other readers of the newsgroup.
Opening hours8am to 6pm Mon-Fri
10am to 2pm Sat
Except English bank and public holidays and some days around Christmas
Out of hours supportInformalStaff are often available on irc during evenings and weekends. Staff are also on-call for any major outages or emergencies affecting all customers.