Home::1 is our domestic broadband package. It includes a real fixed legacy IPv4 address and a block of routed IPv6 addresses. (An additional block of four or eight IPv4 address is available upon request at no extra cost, contact our sales team.) We offer both the slower ADSL services and the faster VDSL (fibre to the cabinet) services, FTTP and G.FAST services where available.
As the options vary from place to place, the best place to start is to put your postcode or phone number in to the Availability Checker below. It will then tell you the options available to you. You can then progress to view the monthly and install costs for that specific service and place the order if you wish. You can also view the price list of all the various options below. Or you can go straight to the order form.
Our ADSL and VDSL services are now combined with what was known as the phone line or copper pair.
FTTP services using Openreach's network. Speeds up to 1Gb/s.
FTTP services using CityFibre's network. Speeds of 160M or 1G, symmetrical.
VDSL services, speeds up to 80Mb/s, and G.FAST. (AKA SoGEA or SoFAST)
ADSL services, speeds up to 24Mb/s (AKA SoTAP or SoADSL)
Important notes
Install dates
Although we and our suppliers will aim to meet them, the installation dates that we quote on the order form are not guaranteed. A charge may be levied if an appointment is missed due to our customer not being available. There are also charges if our customer later needs to move the date of a booked appointment.
Monthly usage quota
Our Home::1 service has an option of no monthly usage cap or a 1TB monthly usage quota.
Here is information about having a monthly quota:
If you exceed your quota the line will slow down dramatically until the next billing month or can be set to automatically buy top-up. Top-up costs £5.00† for 250GB extra usage, which carries on month after month until used up. However, if you find you need top-up you will be better selecting one of the higher levels. (We used to have an option to block lines when quota was reached, but this was removed in June 2022)
You don't have to use your quota each month. Your next month starts with your normal quota again, but we also provide a quota bonus - which is half of the unused quota from the previous month. This applies even on the higher quota packages. This accumulates, i.e. the unused amount includes any unused bonus quota. If you buy any top-up, that is kept separate and keeps rolling over until all used. More details here.
Domestic service
The Home::1 service is only for domestic customers and is not available to anyone that is VAT registered or at a commercial premises. We have a business package for such customers. The service is only available by Direct Debit payment, and credit control is strictly enforced such that failed payments or cancelling the Direct Debit will stop the service and you will have to contact our accounts department to sort it out (Mon-Fri, 9am-5pm). We can understand mistakes can happen, and so we will usually give you a couple of days to sort out any issues - it is however a condition of the service that you maintain a working Direct Debit instruction.
Block of IP addresses
By default a fixed IPv4 'WAN' address and a /64 IPv6 block will be assigned. If you'd like a block of IPv4 addresses then please contact us and we'll assign a /30 or a /29 upon request. Further IPv6 blocks can be assigned too, as needed.
Modem and WiFi
We offer various equipment which you can use with our broadband services. This is all optional and you are welcome to use your own ADSL/VDSL modem and of course your own network equipment and WiFi access points as you wish.
If you order with your Home::1 service we can supply a broadband ADSL/VDSL modem with WiFi for £25.00. If you order service on a 12 month term we also offer a free modem/router.
We also offer various whole home multiple access point WiFi solutions on the order/quote form, although these are not cheap. Most people find the WiFi on the broadband router to work well unless you have an older properly with thick stone walls, or possibly some newer houses with insulating foil in the walls.
Bonded lines
It is possible to have multiple Home::1 lines on the same login. Each must have a monthly quota which can be changed independently. The lines can be used to bond uplink and downlink, or can be used as a fall-back arrangement. If a line runs out of quota then there is a balancing process for the quota remaining on the other lines. Only once all of the quota on all of the broadband lines at the site has run out does the normal action for auto-top-up take place.
Initial term
You can select the initial term when ordering, and a longer initial term has benefits (free router, etc). You can terminate/migrate service at any time, but doing so within the initial term (which ends the ongoing charges) means you are charged an early termination fee of £15.00† pcm for ADSL and £20.00† pcm for FTTC/FTTP based on the remaining initial term. Otherwise, once the initial term is over, the contract continues at the same ongoing prices (subject to any price changes).
Even if in your initial term, you are able to change your usage tariff.
Business package
We offer business packages - starting with our entry level SoHo::1 package which is very similar to Home::1. The main differences (apart from VAT invoices) is availability of additional legacy IPv4 address, and an option to use our VIP line monitoring service where our tech support staff will be alerted if your line is down (during office hours).
We also offer a high availability, multiple line, Office::1 business package for larger companies.
