aa.net.uk Broadband - Broadband you can work with

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Hosting support

Our staff are only 10 minutes away from the data centre so we can often carry out complex tasks on your equipment quickly. Staff operate 9am to 5pm Monday to Friday, however you can often access staff on irc outside normal hours.

We can arrange for on-site staff to carry out basic operations, and our offices are only 10 minutes away if you need more complex tasks carried out. If you have a server with more complex problems we can move the server to a test bench in our Bracknell offices for baby-sitting if you need as we have a dedicated fibre link from our offices to the data centre. We can also arrange for server build and test in our offices before deploying in the data centre.

Contacting support

Telephone033 33 400 99903 numbers cost the same to call as 01 and 02 numbers
SMS01344 400 999Yes, you can send text messages to normal phone numbers. Can be used to report Major service outages.
Emailsupport@aa.net.ukHandled by a ticketing system which should reply immediately. Please ensure the ticket number is quoted in any replies you send.
ircirc://irc.z.je/A&AInteractive text chat - how to use irc.
You can use irc://6.irc.z.je/A&A instead if you have IPv6 connectivity.
usenetuk.net.providers.aaispSupport staff often read the newsgroup if you have a more general query that is not urgent, especially if of interest to other readers of the newsgroup.
Opening hours8am to 6pm Mon-Fri
10am to 2pm Sat
Except English bank and public holidays and some days around Christmas
Out of hours supportInformalStaff are often available on irc during evenings and weekends. Staff are also on-call for any major outages or emergencies affecting all customers.

Knowledge Base