aa.net.uk Broadband - Broadband you can work with

Skip to Navigation / Skip to Content

Privacy notice: For all other cases

Summary

This notice is applicable to contact from anyone who is neither a client nor prospective client, nor just visiting this website. This includes press or journalistic enquiries, as well as suppliers to us.

What data we hold

We may hold the following information about you:

  • Your name, identity and contact information

We generate log files from our web servers: this will include an IP address assigned to you or, more likely, to someone who provides you with Internet access. If you do not want us to see your actual IP address, feel free to visit us via Tor.

Using your information

References to the basis of processing (e.g. "(Basis: Art. 6(f).)") are a reference to the article of the General Data Protection Regulation under which we undertake the processing in question.

Dealing with your enquiry

If you give us a ring or make contact by email, we will follow up on your enquiry and see if there is a way in which we can help you. We keep a record of enquiries received, so that we know what we have said to whom.

(Basis: Art. 6(b): we need to use your details to follow up with you. Art. 6(f): keeping track of what we have said is a legitimate thing for us to do, as it helps us understand what areas of work are generating interest, as well as helping us correct errors in reporting.)

Managing our relationship with you

We will use your data to manage our relationship with you, and to enquire about (and perhaps even buy) products and services from you.

(Basis: Art. 6(b): we need to use your details to enter into and perform contracts with you. Art. 6(f): keeping track of what we have agreed.)

Recommending you (or not) to others

We have some great suppliers, and we love to recommend them to others where we think it might be helpful. Equally, if we have a bad experience, we may let others know, to avoid making the same mistake.

(Basis: Art. 6(f): recommending you, or not recommending you, is a legitimate thing to do.)

Responding to binding requests from courts, law enforcement and other agencies, or regulators

If we are served with a binding order (for example, a court order, a notice under the investigatory powers framework, or a notice from the Information Commissioner’s Office) which includes you, we will be required to process your personal data to be able to comply with it.

(Basis: Art. 6(c): we have to do this to comply with legal and regulatory obligations.)

Technical data

We may use the logs from our servers to assist with A&A’s security, as well as to determine visitor behaviour and help us plan our business strategy (e.g. such as working out which pages on the site are most popular, or whether particular events have caused an increase in traffic).

(Basis: Art. 6(c): we have legal and regulatory obligations to protect our clients and their information. Art. 6(f): strategy planning is a legitimate, indeed sensible, thing for a business to do.)

Securing our premises

We operate CCTV, covering public internal and external areas of our premises.

(Basis: Art. 6(f): we do this for the legitimate interest of protecting A&A.)

Mailing lists

We run some mailing lists, to which you can subscribe if you wish.

(Basis: Art. 6(a): you consent to being on the mailing list for as long as you choose to remain a subscriber.)

Your data and the EEA

We do not transfer or process data outside the European Economic Area unless the processing requires it (for example, where you are corresponding with us from outside the EEA and we reply to you).

Your rights

You have lots of rights in respect of our processing of your personal data. The relevant rights are:

  • get access to your personal data and information about our processing of it
  • in some circumstances, restrict our processing of your data for strategy planning purposes and other "legitimate interests" purposes, and compel us to erase the bits we do not use for those purposes
  • object to our processing for strategy planning purposes and other "legitimate interests" purposes
  • the right to complain to a supervisory authority, although we will obviously try to put right anything we have got wrong long before you need to do that

Third parties

As a general principle, we will not transfer your personal data to third parties without your permission.

There are two exceptions to this:

  • It is possible, though unlikely, that we might be forced to disclose your information in response to a court order or other binding mandate. Similarly, if we end up in litigation or ADR with you, we will need to disclose information to the court or the ADR provider.
  • We have a small number of companies providing services to us, such as accountants and lawyers. We do not share personal information with them unless we need to do so to use the service in question.

Knowledge Base

  • All the technical information your geek heart could desire.
Find out more